Understand your Customer's Intent
Apply customer context to understanding the intent of your customer before they arrive in the contact center.
Help your sales agents by knowing what the customer wants and needs before they begin the conversation.
No longer wait until after the conversation to understand the journey and outcomes. Do it in Real-Time.
Do not create traditional segments based upon marketing source, channel, and geolocation. Create segments based upon customer journey behavior that is important to your business. For instance, reduce friction for customers in the check out path and bypass the IVR and route directly to a specialized check out abandon team.
Get started with Lucency
See what Lucency’s technology platform can do for your marketing, contact center and product teams.